SEATING

To ensure fairness for all passengers, seating selection is on a first-come, first-serve basis and specific seats (other than for those requiring special assistance) may not be reserved in advance.  Passengers may not save seats for others boarding at a different location.  It is recommended that companions board the same bus at the same departure point to ensure seating and traveling together.  If one individual requires two seats, an additional charge will be incurred.  Please email travel@theflutterexpress.com or call 518-217-5121 with any questions.

SMOKING

In accordance with the law and in the interest of the health and comfort of our passengers, smoking aboard the coach bus is prohibited. 

ALCOHOLIC BEVERAGES

Absolutely NO alcoholic beverages are permitted on the bus. Any person found with alcoholic beverages onboard is subject to removal from the bus/tour - NO EXCEPTIONS OR REFUNDS.

BAGGAGE

Each passenger is permitted one large piece of luggage for storage in the compartment beneath the bus. A small overnight bag is also allowed, if carried by the passenger and stored in an overhead compartment on the bus. Best efforts will be made to handle your baggage and personal belongings carefully. However, The Flutter Express does not assume liability for loss or damaged property.

CHANGE OF DEPARTURE

In the event you must change your boarding location (chosen at the time of reservation), please notify our office as soon as possible, preferably no later than 1 week prior to your date of departure. Departure points CANNOT be changed on the day of departure.

ADJUSTMENTS TO ROUND-TRIP DESTINATION PICK-UP/DROP-OFF LOCATIONS

Due to traffic conditions and other factors in New York City and Boston, we may need to adjust pick-up or drop-off locations. We are committed to ensuring the best service possible and appreciate your understanding and flexibility as we navigate these dynamic conditions.

TIMELINESS AND ITINERARY COMPLIANCE

Passengers must arrive at designated pickup locations at least ten (10) to fifteen (15) minutes prior to scheduled departure. The Flutter Express is not liable for missed rides or delays in arrival or departure resulting from passenger tardiness, inclement weather, road closures, traffic conditions, or other events beyond its reasonable control. Schedules are subject to change without notice, and The Flutter Express shall not be liable for consequential damages arising therefrom.

TYPE OF VEHICLE

The Flutter Express is a transportation service that connects customers to their destinations with 56-passenger motor coach buses (MCI J4500) provided by Yankee Trails. The 56-passenger motor coach bus is not a medical bus or an ambulatory transportation vehicle.

PARKING

Parking at all locations is at your own risk and the responsibility of the traveler. The Flutter Express and Yankee Trails, as well as each departure location, does not indemnify or assume liability for any lost or damaged personal property.

RESPONSIBILITIES

The Flutter Express reserves the right to withdraw any tour/service or make any changes to any tour/service, including substitution of accommodations, changes of itinerary, or transportation, with or without notice. The Flutter Express acts only in the capacity of a transportation service company by bus. The Flutter Express, because of its status as a service provider and client of Yankee Trails, and because it maintains no control over the personal equipment or operations of the coach buses, does not assume any responsibility for and cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity for whatever cause, including, among other things, issues with the motor vehicle, weather related delays or incidents, vehicle accidents, and acts of God during a trip. The Flutter Express recommends travelers acquire accident and baggage insurance. Carrier responsibility and liability to any patrons is limited to that of the transportation services provided.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, The Flutter Express, its owners, employees, agents, contractors, affiliates, and volunteers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to personal injury, death, loss of property, or financial loss arising from or in connection with the use of its services, whether based in contract, tort, strict liability, or otherwise. Passengers expressly waive any and all claims against The Flutter Express arising out of or relating to the transportation services provided.

HEALTH AND SAFETY

Passengers are solely responsible for managing their personal medical needs, medications, and any required medical equipment during travel. The Flutter Express does not provide medical services or assistance and shall not be held liable for any health-related events, injuries, or medical emergencies occurring during the course of transportation. Passengers with complex or high-risk medical conditions are strongly advised to consult with their healthcare provider prior to travel.

MASK POLICY

To ensure the health and safety of all passengers, masks are encouraged but not required.

We kindly ask that any customers experiencing symptoms such as fever, cough, sore throat, runny nose, diarrhea, or vomiting refrain from traveling until they are symptom-free and fully recovered.

If anyone develops or shows symptoms as described above during the trip, they may be asked to wear a mask to help ensure the safety and comfort of others.

Please note that masks may be required in situations where there are widespread health concerns in the community, such as contagious outbreaks or viruses with a high spread rate, to protect the health of all passengers.

Your cooperation is greatly appreciated as we work together to maintain a safe and comfortable environment for all passengers.

PRICING

All prices are subject to change without notice.

GROUP TRAVEL

If you are securing reservations for passengers other than yourself, YOU are responsible for informing them of ALL The Flutter Express policies. When traveling with passengers who have booked separately, please notify our office at the time your reservation is made. 

GOOD TRAVELERS CODE

Travel necessitates being good-natured, having a sense of humor, and requires an agreeable acceptance of situations as they occur, not as we might prefer them to be. A tolerance for changes will make your experience enjoyable for you and fellow travelers.

PASSENGER CONDUCT AND COMPLIANCE

All passengers are expected to conduct themselves in a lawful, respectful, and orderly manner at all times while utilizing The Flutter Express services. The Flutter Express reserves the right, in its sole discretion, to refuse transport to any individual whose conduct is deemed disorderly, disruptive, unsafe, or in violation of applicable laws or these Terms and Conditions.

TRAVELING WITH A CHILD TWO YEARS OF AGE OR YOUNGER

Due to Department of Transportation regulations, all passengers must be accounted for on the bus regardless of whether they are taking a seat or not.  You are welcome to hold your child under 2 on your lap, however, they will require a reservation and seat even if they are not using it.

UNACCOMPANIED MINOR & AGE OF TRAVEL

For the safety and well-being of all passengers, The Flutter Express has the following policy regarding unaccompanied travelers:

• Passengers must be at least 18 years old to travel alone on The Flutter Express.

• Minors under 18 years of age must be accompanied by a parent, legal guardian, or responsible adult throughout the entire duration of the trip.

• The Flutter Express does not permit unaccompanied minors to travel on any of its services, regardless of maturity or prior travel experience.

• All children under the age of 14 will receive a Kid’s Flutter Kit and must remain under adult supervision during the ride.

This policy is in place to ensure the safety, comfort, and appropriate care of all passengers—especially during unexpected delays or emergencies.

If you have any questions or special circumstances to discuss, please reach out to our team in advance at travel@theflutterexpress.com or call 518-217-5121 during business hours (Monday–Friday, 8:30 a.m.–4:00 p.m.). 

PERSONAL PROPERTY

Passengers are solely responsible for the care and security of their personal belongings at all times. The Flutter Express shall not be liable for any lost, stolen, or damaged items, whether occurring during transit, while boarding or disembarking, or after passengers have exited the vehicle. Any items left on the bus following departure are left entirely at the passenger’s own risk.

If lost property is located, it may be returned at the sole discretion of The Flutter Express, only upon proper identification and request. The Flutter Express will retain found items for a period of seven (7) calendar days from the date of discovery. After this holding period, unclaimed items may be discarded or donated, at the discretion of The Flutter Express. Perishable, hazardous, or unsanitary items may be disposed of immediately.

MOTORCOACH ROUND-TRIP SERVICE CANCELLATIONS AND REFUNDS

Customer Cancellations:

Passengers will be GUARANTEED a FULL REFUND when cancelling MORE THAN FOUR (4) DAYS (96-hours) prior to departure, regardless of your reason. Please note that the Eventbrite fee will be deducted from the refund amount.

For example:

o If your trip departs on Tuesday, you must cancel by Friday.

o If your trip departs on Thursday, you must cancel by Monday.

Cancellations made within FOUR (4) DAYS before departure are NOT ELIGIBLE FOR A REFUND.

To cancel your booking, please visit the Eventbrite website where your ticket was purchased and follow the cancellation instructions.

The Flutter Express Cancellations:

The Flutter Express requires a minimum of 29 passengers to operate. If the minimum number of passengers is not reached, customers will be notified at least 48 hours before departure, and the trip will be cancelled. In the event of a cancellation by The Flutter Express, a FULL REFUND will be issued to all affected customers.

DISABILITIES AND ASSISTANCE

Customers with Disabilities:

The Flutter Express is committed to providing safe and convenient travel for our customers with disabilities.  It is illegal to discriminate on the basis of a disability.  We will provide assistance boarding and de-boarding buses as well as baggage handling at the beginning, during any rest stops (if requested), and at your destination.

Guidelines for our Wheelchair Lift Equipped Coaches:

1. Please contact our office at 518-217-5121 or use our Contact Us Form at least 48 hours prior to your trip to provide us with information about your specific assistance needs.  This notice will help us minimize any delays or interruptions in your trip.  If less than 48 hours notice is given, we will still make every reasonable effort to accommodate your needs, but availability is not guaranteed and trip delays may result.

2. When using one of Yankee Trail’s wheelchair lift equipped buses, the combined weight of the customer and wheelchair cannot exceed 800 pounds.  The wheelchair cannot be more than 

- 326 and 328 wheelchair is 33.5” long and 30” wide

- 242 and 244 wheelchair is 48” long and 31.5” wide

Priority Seating for Customers with Disabilities:

Priority Seating refers to reserved seating, starting from the front of the bus and working toward the rear, for all our passengers with disabilities.  To minimize disruption of other passengers, please call our office at 518-217-5121 at least 48 (business) hours in advance of your departure so that we may have the driver/escort mark your seat accordingly.  If you do not call in advance, and the Priority Seating rows are occupied when you board the coach, the driver may ask the seated customer(s) to move.  If customer refuses to move, you may sit in the next available seat closest to this area of the coach.

Notice to Customers:

In accordance with federal regulations we do not require proof of disability.

Upon request to The Flutter Express personnel 48 hours or more in advance of travel, assistance will be provided to you for reasonable requests. We are committed to protecting your rights. If you would like to speak to someone about your needs or rights as a customer of The Flutter Express, please call us at 518-217-5121 or use our Contact Us Form.  If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement.  Please include as much information as possible about your travel itinerary, and a detailed description of the incident, including: the bus number (if known), date, time and location, as well as the names(s) and/or description(s) of any Flutter Express personnel you believe did not provide you appropriate assistance.

Privacy:

Our phone operators, agents, and employees will use the information you provide related to your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure and your final destination. Other transportation carriers involved in your trip may receive this information as well to ensure your needs are met.

Please forward any comments/questions/concerns to:

The Flutter Express

Attn.: Francesca LoPorto-Brandow, Founder and Owner

10 Greewood Drive

Unite 10

East Greenbush, NY 12061

Ph. (518) 217-5121

Contact Us Form

Office of Attorney General

120 Broadway

23rd Floor

New York, NY 10271-0332

Ph. (212) 416-8250

www.ag.ny.gov

PHOTO AND VIDEO DISCLAIMER

The Flutter Express and Yankee Trails reserves the right to use any photograph/video taken while traveling with The Flutter Express and Yankee Trails, without the expressed written permission of those included within the photograph/video.  This includes photos/videos taken by a Flutter Express or Yankee Trails staff member and/or photos/videos taken by a Flutter Express passenger.  The Flutter Express may use the photos/videos in publications or other media material produced, used or contracted by The Flutter Express, including but not limited to: flyers, catalogs, newspaper/magazine ads, television, websites, etc.

To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian.

A person traveling with The Flutter Express who does not wish to have their image recorded for distribution should make their wishes known to the photographer, driver and/or program director, and/or contact The Flutter Express at 10 Greenwood Drive, East Greenbush, NY 12061, in writing of his/her intentions and include a photograph for identification purposes only.  Such photo will not be distributed. 

By traveling with The Flutter Express and Yankee Trails and by failing to notify The Flutter Express, in writing, your desire to not have your photograph used by The Flutter Express, you are agreeing to release, defend, hold harmless and indemnify The Flutter Express from any and all claims involving the use of your picture or likeness.

Any person or organization not affiliated with The Flutter Express or Yankee Trails may not use, copy, alter or modify The Flutter Express or Yankee Trails photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorized designee from The Flutter Express and/or Yankee Trails.

ASSUMPTION OF RISK

By booking and accepting transportation services provided by The Flutter Express, all passengers expressly acknowledge and accept that travel by motor coach involves inherent risks. Passengers voluntarily assume all such risks and agree to release and hold harmless The Flutter Express from any and all claims, damages, or liabilities arising therefrom.

WEBSITE POLICIES

Copyright Notice
All content on The Flutter Express website—including images, text, videos, and design—is protected by U.S. and international copyright laws. You may not sell, copy, publish, or distribute any content without written permission from The Flutter Express. Unauthorized use of logos, images, or text is prohibited. All rights reserved, © 2025 The Flutter Express.

Terms and Conditions
Unless otherwise noted, The Flutter Express owns the intellectual property on this site. You are not permitted to:

• Republish, sell, or rent any site content.

• Copy, reproduce, or modify material for commercial purposes.

• Redistribute material unless explicitly authorized.

Privacy Policy
We collect and use your personal information to provide and improve The Flutter Express site. By using the site, you agree to this policy.

Cookies
This site uses cookies to enhance your experience. Cookies are small data files that may include a unique identifier. They help us collect usage data. You can disable cookies in your browser, but some site features may not function properly.

Security
We take reasonable measures to protect your personal information. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

Log Data
We collect information your browser sends when you visit, such as your IP address, browser type, and pages viewed. This data helps us understand site usage.

Policy Updates
This privacy policy is effective as of 2025 and may be updated periodically. Continued use of the site after changes are posted constitutes your agreement to the updated policy. If there are significant changes, we will notify users via email or a website notice.

Contact
For questions about this policy, please contact us.

Note: This site is not intended for users within the European Economic Area.

The Flutter Express policies, terms and conditions are subject to change without notice.